You say "subordinate objective", I say "unnecessary sidequest"

Engineering design, or the engineering method, is the use of heuristics to cause the best change in a poorly understood situation within the available resources.

How do you know when you know something? When you can produce what it is you claim you know.

ToC (Theory of Constraints) claims that currently the core problem of our organizations, the constraint, is the fact that so many of our management systems are based on the belief that the assumptions of the cost world are valid.

Change only happens when 'creative tension' is created. Creative tension comes from seeing clearly where we want to be, over 'vision' and telling the truth about where we are now, our 'current reality'.

People who are bred, selected, and compensated to find complicated solutions do not have an incentive to implement simplified ones.

Bureaucracy develops the more perfectly, the more it is dehumanized.

We’ve been insufficiently honest about the cost of bureaucracy, insufficiently brave in confronting those who defend it, and insufficiently creative in crafting alternatives.

No matter how detailed the plan, it cannot make the uncertain certain.

I didn't have time to write a short letter, so I wrote a long one instead.

Poor cross-functional coordination and communication is the principal element in the delay of everything